All shipments are F.O.B. from our Brooklyn, New York warehouse. Small orders can either be picked up or will be shipped UPS. Larger orders will be shipped freight collect via the trucking company of your choice as long as they pick up at our Brooklyn location. Many trucking companies offer a lower rate for palletized freight. We accommodate these companies but must pass on our $5 per pallet cost to our customers.
Note about UPS Charges: UPS rates are frequently overestimated by our on-line system. We make every effort to lower your cost by repacking items when practical. We do not seek to make a profit on your shipping expenses and will lower the final invoice price or credit card capture price prior to shipping. On the rare occasion when the UPS charge is underestimated, you will be contacted prior to shipping.
Delivery via a Shepher Truck: Delivery to customers within New York City Metro Area and Long Island can be arranged for orders with a minimum of three hundred dollars in size. A $15 fuel surcharge applies for each truck delivery regardless of the number of cartons. Additional restrictions apply. (Availability of legal parking. Drivers are not allowed to leave truck and carry cartons into store, so you must have help available.)
All of our items are priced on a per piece basis. The merchandise can only be bought by the carton quantity.
Merchandise can only be returned if it is defective. You must call our office and obtain a return authorization number before returning any merchandise.