shipping-policy

ATTN NEW aND EXISTING CUSTOMERS:

If you never PURCHASED merchandise you will need to register in the top right. If you had been previously registered with the old SHEPHER.COM site, but had never made a purchase you need to re-register to gain access to pricing and you must be a registered business and supply us with your EIN or Tax ID #


If you are an existing customer who PURCHASED merchandise from shepher.com and have a username (which is your account #), and a password, those login credentials will no longer function for this site, but you are already pre-registered in our new system

Steps to Log In::

1. enter you user name which is now your email address

2. enter your default password which is 2M followed by your 6 digit account # (use leading zeros if your account number is less than 6 digits long.)

Example if your account# was 12345 Your default password would be 2M012345 or 2M123456. If you use the same email account for more than one account or store, the account number in the password will bring you to the correct account.

3. log in (After logging in for the first time, we encourage you go to your account profile and change your account password, but for those with multiple accounts do not use the same password for all accounts as the system will not know which store or account you are purchasing for.)

If QTY available is less then a case pack it can't be added to the cart yet. (you can call or email your sales person and we can add these items for you)

There are some other tweaks and functionality that is not perfected yet, but we are diligently working on them.

Sales orders will not reflect the freight cost, only the final invoice will and the cost of freight is at your expense.

Some item images may not populate immediately and if you require any images not found, we can provide if needed.

If you experience any difficulties or do not know your account number, please contact your sales person or call us at 718-649-2525


SHIPPING POLICY


Shepher is not in the freight business. All Freight is at our customers expense. We do not use shipping fees as a profit center and make every effort to keep the fees as low as possible. Due to many factors that go into arriving at a final shipping price, it is impossible to accurately predict the cost in advance.


We have multiple options for shipping and we can ship direct to Amazon.

Below are the options you can choose at checkout and the definition of each.


1. FEDEX - WE WILL USE OUR ACCOUNT # AND CHARGE THE COST OF SHIPPING ON THE INVOICE ( WE WILL DISCLOSE THE COST PRIOR TO SHIPPING) In an effort to keep your shipping fees as low as possible, it is often much cheaper to repack items into a larger box. There is a $3.50 per box fee added to your invoice for this, but it WILL always be CHEAPER than just sending items out in multiple original cartons.


2. FEDEX 3rd PARTY BILLING - CUSTOMER MUST SUPPLY FEDEX ACCOUNT #. In an effort to keep your shipping fees as low as possible, it is often much cheaper to repack items into a larger box. There is a $3.50 per box fee added to your invoice for this, but it WILL always be CHEAPER than just sending items out in multiple original cartons.


3. UPS - WE WILL USE OUR ACCOUNT # AND CHARGE THE COST OF SHIPPING ON THE INVOICE. In an effort to keep your shipping fees as low as possible, it is often much cheaper to repack items into a larger box. There is a $3.50 per box fee added to your invoice for this, but it WILL always be CHEAPER than just sending items out in multiple original cartons.


4. UPS 3RD PARTY - YOU MUST SUPPLY YOUR OWN UPS ACCOUNT # In an effort to keep your shipping fees as low as possible, it is often much cheaper to repack items into a larger box. There is a $3.50 per box fee added to your invoice for this, but it WILL always be CHEAPER than just sending items out in multiple original cartons.


5. OUR TRUCK - WE HAVE LOCAL TRUCKING FOR PALLET DELIVERIES. OUR TRUCKS SERVICE ALL OF THE TRI-STATE AREA INCLUDING: 5 BOROUGHS, LONG ISLAND, LOWER WESTCHESTER and parts of NJ and CT.

ORDER UNDER $500.00 ARE $75.00 PER PALLET (USUALLY ONLY 1 PALLET, BUT IF WE CAN SHIP CHEAPER WITH UPS OR FED EX WE WILL ADVISE)

ORDERS $500.00 - $1,000.00 ARE $50.00 PER PALLET

ORDERS OVER $1000.00 ARE $25.00 PER PALLET.


6. PICK UP - IF YOU CHOOSE YOU CAN PICKUP YOUR ORDER FROM OUR Brentwood, NY (Long Island) warehouse, you will need a reference # from Shepher. We will advise freight ready date and order info accordingly.


7. AMAZON LTL - WHEN SHIPPING LTL WE REQUIRE THAT THE CARTON LABELS ARE PROVIDED PRIOR TO SENDING YOUR ORDER TO THE WAREHOUSE. PLEASE SEND CARTON LABELS 6 PER PAGE FORMAT) WE REQUIRE THIS SO THE WAREHOUSE CAN APPLY THE LABELS AS THE ORDER IS BEING PICKED AND PALATALIZED. ONCE THE ORDER IS LABELED AND SHRINK WRAPPED WE WILL PROVIDED THE DIMENSION AND WEIGHT FOR YOU TO SEND US PALLET LABELS AND B.O.L.. IN ADDITION A $5 PER PALLET FEE WILL BE ADDED TO YOUR INVOICE TO COVER OUR COST OF PURCHASING PALLETS.


8. AMAZON GROUND - WHEN SHIPPING GROUND WE WILL SEND THE ORDER AT ONCE AND IN AN EFFORT TO SAVE YOU MONEY ON SHIPPING COST, WE WILL TRY TO CONSOLIDATE THE ORDER INTO LARGER CARTONS (IF POSSIBLE) CARTONS WILL NOT EXCEED 25 INCHES ON ANY SIDE AND NOT TO EXCEED 49LBS.. THERE IS A $3 PER CARTON FEE TO COVER OUR COST PURCHASING CARTONS. WE WILL SEND YOU DIMENSIONS AND WEIGHTS ONCE THE ORDER IS COMPLETE AND YOU CAN SEND US THE BOX LABELS.


9. FREIGHT COLLECT - FOR LTL OR FULL TRUCK LOADS WHERE YOU WILL USE YOUR OWN BROKER/CARRIER. WE WILL PROVIDE THE FREIGHT DIMENSIONS AND WEIGHT FOR YOU TO OBTAIN YOUR QUOTE. A FEE OF $5 PER PALLET MAY BE ADDED TO YOUR INVOICE TO COVER THE COST OF PURCHASING PALLETS.


10. FREIGHT PREPAID – WE SHIP ORDER OUT FREIGHT PREPAID AND ADD THE COST OF SHIPPING TO YOUR INVOICE. . A FEE OF $5 PER PALLET WILL BE ADDED TO YOUR INVOICE TO COVER THE COST OF PURCHASING PALLETS.